This Privacy Policy explains how CleanSweep Pros handles personal data when you use our website or request residential and office cleaning services, including move-in and move-out cleaning.
Under GDPR, we process personal data on a lawful basis appropriate to the context, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for the requested service and keep records consistent with those purposes.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border processing.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
We may process identification and contact details, property and access information, service preferences, appointment details, communication records, payment-related information, and any photos or notes you choose to provide about the property condition. Where relevant, we also process information generated during the booking and completion of a cleaning visit.
We receive data from website forms, phone or email communications, booking discussions, property condition reviews, appointment confirmations, and completion handovers. We may also generate internal records from the service process, such as scope notes, scheduling details, and payment status.
We may use essential cookies to operate the site, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You can usually block or delete cookies through your browser settings, and some browsers allow you to manage preferences for different cookie categories. If cookies are disabled, parts of the site may not function as intended.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. You may also ask for clarification about how your data is used.
To make a privacy request, use the contact details in this policy and describe the information or right you want to exercise. We will review the request, confirm any needed details, and respond within the period required by law or explain if an exception applies.
We keep personal data only for as long as needed to manage inquiries, bookings, service delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or retain it in a limited form where the law requires or permits continued storage.
The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide additional notice for material changes where appropriate.
We use personal data to respond to inquiries, review property condition, confirm scope and access, prepare quotes, schedule appointments, carry out cleaning visits, manage completion handovers, process payments, maintain records, and meet legal or accounting obligations. We may also use limited data to operate and secure the website.
We may share data with payment processors, communication tools, website hosting providers, and other operational vendors that support our business. These parties may process data on our instructions and are expected to use it only for the services they provide to us.
We may share personal data with public authorities, courts, or other parties when disclosure is required by law, necessary to establish or defend legal claims, or needed to protect our rights, users, or property. Any such disclosure is limited to what is reasonably necessary.
